No connection - One device
Likely a device or WiFi settings issue
We'll go through the steps listed below to check your device connection. You'll be able to skip any steps you've already tried.
1 - Restart your device
2 - Check connection status in the app
3 - Refresh WiFi connection on your device
4 - Restart your modem or SmartNID
5 - Check device software and hardware
© 2026 AT&T Intellectual Property. AT&T and globe logo are registered trademarks of AT&T Intellectual Property. All other marks are the property of their respective owners.
© 2026 AT&T Intellectual Property. AT&T and globe logo are registered trademarks of AT&T Intellectual Property. All other marks are the property of their respective owners.